RESUME




Ruben A. Puccinelli
3531 SW 11th street Apartment 1, Miami, FL, 33135 | (786) 543-1430 | Rubenpuccinelli@gmail.com
Education
RIngling college of art and design
·  Currently enrolled in Bachelor of Fine Arts in Game Art
Experience
answering service operator | sunshine communications | july 20, 2009- dec 21, 2011
·  Answering phone lines for various companies when they left the office, mainly during lunch hours or after hours. I had to handle the call professionally, speak with the caller/ patients and assist them as much as possible. Take messages, generate sales leads, relay time sensitive messages and redirect emergency calls.
micrographics technician | miami dade public SCHOOLS- F&n dept. | june 8, 2012- DEC 21. 2012
·  I was trained to process lunch meal applications for all Miami Dade Public Schools to verify the students’ meal eligibility. Prepare over 180,000 applications for scanning; to be processed and verified. Answered calls from parents and schools to help them fill out the applications, along with other office duties.
EXIT BOOTH AGENT | ALAMO RENTAL CAR-ENTERPRISE HOLDINGS | JUNE 25, 2013- OCT 31, 2013
-   Ensuring every rental vehicle leaving the facility was properly attached to the customer’s contract and logged for records. Obtained customer’s feedback and provided any additional service, also offered customers add on options, such as GPS units, prepaid fuel service, exchanging vehicles or upgrading vehicles. Cross trained with Enterprise Holdings’ National Car and Enterprise Rentals in order to handler their customers on the overnight shift.
FRONT DESK | VALENCIA SOUTH MIAMI, MANAGED BY CASTLE GROUP | NOV 19, 2013 – JULY 3, 2015
·  Responsible for professionally, and efficiently handling all the residents’ requests and needs upon entering the community. I had to provide excellent customer service while scheduling appointments for use of the building’s amenities and receiving packages for the residents. Monitor security cameras; attend to any urgent issues, and other duties assigned by the management.

Software
-        Autodesk Maya
-        Unreal Engine 4
-         Adobe Photoshop, Illustrator, Premiere
-        Zbrush

Awards/ Activities/ Interests
Deans’ Scholarship
The Deans’ Scholarship is awarded to new students who demonstrate a high level of academic and creative talent.
Interests include bodybuilding, digital painting, sculpting, and writing

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